We value customer satisfaction and strive to ensure you are happy with your purchase. However, refunds are applicable **only for accessory items** purchased from our website.

To be eligible for a refund, the following conditions must be met:

  • The item must be an accessories product.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (invoice or receipt) is required.
  • The request must be made within 7 days of receiving the item.

Important: Other product categories such as feeding items, apparel or toys are not eligible for refund.

We only replace items if they are defective, damaged or we have delivered an erroneous item. If you need to exchange an item, contact us at us with details and a photo of the issue.

Refunds will be processed only after we receive and inspect the returned accessory item. Once your return is received and inspected, we will:

  • Send you a confirmation email.
  • Approve or reject your refund based on condition.
  • If approved, a refund will be processed to your original payment method within 5–10 business days.

Important:

Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

Customers are responsible for return shipping costs unless the item is damaged, defective or we made an error.

Contact Information

If you have any questions about these Terms, Shipping, Returns, Privacy Policy, or Cookie Policy please contact us:

Business Hours: Monday to Friday 9AM – 6PM

Address:
Kiddies & Toys International (Pvt) Ltd
Bernard Business Park
No. 106/4, Dutugemunu St, Dehiwala, Sri Lanka

Email: [email protected]

Phone: 076 3556721